Privacy policy

Who I am

This website, katiefordvet.com, is run by Katie Ford Ltd (company number 11558119), registered address Stonebreaks, Saddleworth, OL4 4BZ. Katie Ford Ltd is the "controller" of the personal information described here, which means I decide how and why it's used. I'm registered with the Information Commissioner's Office (registration number ZA756641).

If you have any questions about this policy or your information, email me at katie@katiefordvet.com.

The short version

I only collect what I need, I never sell your information, and you can ask me to see it, change it or delete it at any time. This website doesn't use analytics or advertising cookies.

What I collect and why

When you get in touch

If you email me or fill in my booking enquiry form, I'll receive the details you choose to share, such as your name, email address, organisation, and information about your event or project. I use this to reply to you and, if we decide to work together, to plan and deliver that work. The legal basis is that it's necessary to take steps at your request before entering into a contract, or to perform a contract with you. Where you're contacting me on behalf of an organisation, I also rely on my legitimate interest in responding to business enquiries.

When you join my newsletter

If you sign up to Inspired & Authentic, I'll collect your email address (and your name, if you give it) so I can send you occasional emails about my writing, talks, books and events. The legal basis is your consent. You can unsubscribe at any time using the link at the bottom of every email, or by emailing me. My email platform records whether emails are opened and which links are clicked, which helps me understand what's useful.

When you work with me

If you book me to speak or for strategy work, I'll keep the information needed to deliver the work and to invoice for it, such as contact details, contracts, invoices and correspondence. The legal bases are performing our contract, and complying with my legal obligations (for example, keeping accounting records).

When you visit the website

Like all websites, the servers that host this site automatically record basic technical information when you visit, such as your IP address, browser type and the pages requested. This is used to keep the site running securely. The legal basis is my legitimate interest in running a secure, working website.

My website host also counts visits to the site, such as which pages are viewed and how people found them, without using cookies. I only see totals, which helps me understand what's useful.

The interactive parts of the site, such as the cards you can tick or flip on my imposter phenomenon page, don't save or send anything. They only work in your browser while the page is open.

Who I share it with

I use a small number of trusted services to run my business. They only use your information to provide their service to me:

• Website hosting: my website is built and hosted with Lovable and its hosting partners.
• Email newsletter: ActiveCampaign.
• Booking enquiry form: Google Forms (Google).
• Email and documents: my business email and file storage providers.
• My accountants, for invoices and financial records.

I'll only share your information with anyone else if the law requires it. I never sell your information.

International transfers

Some of these services are based in, or store data in, the United States. Where that happens, your information is protected by the UK's approved safeguards, such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement or Addendum.

How long I keep it

• Enquiries that don't go any further: up to 2 years, then deleted.
• Client records, contracts and invoices: 6 years from the end of the financial year they relate to, as required for tax and accounting.
• Newsletter details: until you unsubscribe. I'll keep a minimal record that you've unsubscribed, so I don't email you again by mistake.

Cookies

This website doesn't use analytics, advertising or tracking cookies. If you play an embedded video, it's served by YouTube in privacy-enhanced mode, and YouTube may store information on your device once you press play. Links to other sites, such as Spotify, Instagram or Google Forms, take you to those sites, which have their own privacy and cookie policies.

Some blog posts contain affiliate links, for example to books on Amazon. This website doesn't set any cookies when you see them, but if you click one, the retailer may use cookies on their own site to record that you came from my link, so I can earn a small commission if you buy something. Those retailers' own privacy and cookie policies apply.

Your rights

You have the right to:

• ask for a copy of the information I hold about you
• ask me to correct anything that's wrong or incomplete
• ask me to delete your information
• ask me to restrict or stop using your information, or object to how I'm using it
• ask for your information in a format you can take elsewhere
• withdraw your consent at any time, where I'm relying on consent

To use any of these rights, email katie@katiefordvet.com. I'll respond within one month. There's no charge.

Complaints

If you're unhappy with how I've handled your information, please tell me first so I can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

I'll update this page if anything changes, and the date at the top will show when it was last updated.